My first purchase, and I couldn't be more happy!! I bought a few sets of kitty stitch markers, and all were even more adorable than I was expecting!! I also bought some dragon progress marker, and the lovely kitty ruler! As for service - not only was it fast and friendly, but I had made a tiny error in quantity, that I didn't realize until I got my conformation email. A quick email message wondering if it could be fixed, or if I needed to reorder at a later date (which was fine with me, it was *my* mistake after all) but no - Monica went above and beyond to make sure I got all the items I wanted! Yes, I will be a repeat customer, both for product quality, selection, and customer service!